Free standard shipping on orders over €99
Estimated to be delivered in 4-9 days.
Orders are processed and shipped from Monday to Friday, excluding weekends and public holidays. The typical processing time for orders is 1 to 3 business days. We strive to ship all international orders to EU countries using reputable carriers such as FedEx, DHL, UPS, and Yun Express.
The estimated delivery time, including processing, ranges from 5 to 11 business days. Please note that during peak periods—such as Black Friday, Cyber Monday, or the Christmas/New Year season—delivery times may be longer.
Shipping Confirmation: Once your order is dispatched, a shipping confirmation email will be sent to you. This email will include your tracking number and a link to track your package.
Tracking Updates: Please allow 1 to 4 business days for your tracking information to update.
Missing Confirmation Email: If you do not receive a shipping confirmation, please check your spam folder or contact us at info@srenus.com.
Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information.
Amendments: If you realize an error in your shipping details, contact us immediately at info@srenus.com. We will do our best to assist you.
After Dispatch: If the order has already been shipped, we may not be able to change the address. In such cases, additional shipping costs may apply for redelivery, which will be the customer's responsibility.
Carrier Delays: While we strive for timely delivery, there may be delays due to circumstances beyond our control (e.g., carrier delays, customs processing).
Assistance: If your order has not arrived within the estimated delivery time, please contact us at info@srenus.com. We will assist in tracking your order and providing updates.
Delivery Attempts: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for redelivery or pickup.
Customer Action: Please follow the carrier's instructions to arrange redelivery or collect your package.
Return to Sender: If a package is returned to us due to unsuccessful delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
Do Not Refuse Packages: Please do not refuse delivery of your order. Refused shipments may incur additional costs.
Contact Us: If you wish to cancel an order after it has been dispatched, please accept the delivery and initiate a return as per our Return Policy.
If tracking information indicates that your order has been delivered but you have not received it:
Please Note: We are responsible for your order until it is delivered to you. In cases of non-delivery, we will take appropriate steps to assist you.
VAT Included: We pay the Value Added Tax (VAT) on all orders shipped within the European Union. The price you see at checkout includes VAT, and there are no additional VAT charges upon delivery.
Transparent Pricing: There are no hidden fees or surprises at delivery. The total amount paid at checkout is all you will pay for the product and shipping (if applicable).
International Shipments Outside the EU: Orders shipped outside of the European Union may be subject to import duties, taxes, and fees levied by the destination country.
Customer Responsibility: Any customs duties, taxes, or fees (other than VAT within the EU) are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Customs Policies: Customs policies vary widely; please contact your local customs office for more information.
Delays: Customs clearance procedures may cause delays beyond our original delivery estimates.
Direct Shipping: We may ship orders directly from our manufacturers or from the closest warehouses of our global partners to minimize transit times and reduce our carbon footprint.
Environmental Commitment: This approach helps streamline our operations and contributes to environmental sustainability.
Events Beyond Control: We are not liable for delays or failures in delivery caused by events beyond our reasonable control, such as natural disasters, strikes, or other unforeseen events.
Carrier Performance: We are not responsible for delays caused by the carriers once the package has been dispatched, but we will assist in resolving any issues.
If you have any questions or concerns regarding shipping, please contact our customer service team:
Please read our return policy carefully. By making a purchase with us, you agree to the following terms.
If you are not completely satisfied with your purchase or if the item does not fit, we are happy to accept returns or exchanges. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange.
Contact Us: Email us at info@srenus.com to request a return or exchange. Please include your order number and a brief explanation of the reason for the return.
Return Authorization: Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Prepare Your Package: Securely package the item to prevent damage during shipping.
Ship the Item: Use the provided shipping label to send the item back to us. Note: Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon receipt and contact us immediately if:
We are committed to resolving any issues to your satisfaction, either by offering a replacement, a repair, or a full refund.
If you wish to exchange an item for a different size, color, or a different product:
If you are a resident of the European Union, you have the right to cancel or return your order within 14 days without giving any reason, in accordance with EU consumer protection laws.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If you receive an incorrect or incomplete order:
International Orders: Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs agency.
Customs Delays: We are not responsible for delays caused by customs clearance processes.
Compliance: Please ensure you comply with your country's import regulations to avoid any issues.
Some products may be covered by a manufacturer's warranty. Please refer to the product packaging or documentation for warranty information.
How to Claim: Contact us at info@srenus.com with details, and we will assist you in the warranty claim process.
Please ensure all personal and delivery information provided is accurate to avoid delays or misdelivery. Use products only for their intended purpose and according to the manufacturer's instructions.
We are not liable for any failure to perform our obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, or any other event beyond our reasonable control.
We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions or concerns about our return policy, please do not hesitate to contact us at info@srenus.com.
Why You Need This Dress
Elevate your evening look with the Women's Fashion One-Shoulder Low-Cut Evening Dress. Designed with a sleek and modern silhouette, this dress offers a perfect blend of elegance and allure. The one-shoulder design is ideal for making a bold statement, while the solid black color keeps it timeless and versatile for any formal event or night out.
Key Highlights
Specifications
Detail
This evening dress features a daring one-shoulder design and a sleek, low-cut front that perfectly balances sophistication and bold style. Made from high-quality polyester, this dress is both durable and comfortable, making it ideal for long evening events. The solid black color ensures that you will stand out with minimal effort, while the figure-flattering silhouette enhances your curves.
Size Guide (in CM)
Size | Bust | Sleeve | Waist | Hips | Dress Length | Weight (kg) |
---|---|---|---|---|---|---|
S | 86 | 67 | 58-80 | 78-96 | 143 | 0.38 |
M | 90 | 68 | 62-84 | 82-100 | 146.5 | 0.39 |
L | 94 | 69 | 66-88 | 86-104 | 150 | 0.40 |
Additional Notes
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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